Last updated: 27 August 2026
ESMEG Group Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect personal information when you use esmeggroup.co.uk (the “Website”).
1. Information we collect
Information you give us
When you contact us via the Website, we may collect:
- Name
- Email address
- Phone number (optional)
- Subject and message content
Information collected automatically
When you visit the Website, we may collect technical data such as:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
This may be collected through essential cookies and, if you consent, analytics or marketing cookies (see Section 5).
2. How we use your information
We use personal information to:
- Respond to enquiries and provide quotes or information
- Operate, maintain, and improve the Website
- Comply with legal obligations
- Protect the Website from fraud and abuse
We do not sell your personal information.
3. Legal basis for processing (UK GDPR)
We process personal data on the basis of:
- Consent — where you submit the contact form or accept non-essential cookies
- Legitimate interests — operating and securing the Website, responding to business enquiries
- Legal obligation — where required by law
4. How long we keep information
- Contact enquiries: retained as long as needed to handle your request and for up to 24 months for business records, unless a longer period is required by law.
- Cookie consent preferences: stored in your browser for up to 365 days (see Section 5).
- Server logs: retained according to our hosting provider’s policies.
5. Cookies
We use cookies and similar technologies to:
- Essential cookies — required for security, forms, and basic site functionality (always active).
- Analytics cookies — only if you accept them; help us understand how the site is used.
- Marketing cookies — only if you accept them; used to measure campaigns and improve content.
You can accept all, reject non-essential, or set preferences via the cookie banner on the Website. You can also clear cookies in your browser settings at any time.
6. Your rights
Under UK data protection law, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure in certain circumstances
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent at any time (without affecting prior processing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at [email protected].
7. International transfers
Our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards (such as UK adequacy decisions or standard contractual clauses) are in place.
8. Security
We use appropriate technical and organisational measures to protect your information. No method of transmission over the internet is 100% secure.
9. Links to other websites
The Website may link to third-party sites. We are not responsible for their privacy practices.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Please check this page periodically.
11. Contact us
For privacy questions or requests:
ESMEG Group Ltd
Email: [email protected]
Post: 9 Oxford Court, Manchester M2 3WQ